Canned Forms / Survey Forms for Helpdesk Ticket
| Technical name | helpdesk_canned_forms |
| License | LGPL-3 |
| Website | http://www.probuse.com |
| Extensions | Bundle of Website Helpdesk Support Ticket |
Canned Forms / Survey Forms for Helpdesk Support Ticket System
Helpdesk Ticket System with Canned Forms and Survey Forms Odoo App
This app allows your helpdesk support ticket team to get canned responses for Customer Service / Helpdesk Tickets from your customers.
Main Features:
- Allow you to build your own canned forms / survey forms for your helpdesk ticket customers.
- Users can select the customer on survey form to link it with a helpdesk ticket.
- You can send forms / surveys to customers by email from survey form [Odoo Standard Survey Module].
- You can see the history of canned responses from customer on customer form and helpdesk ticket form as smart buttons.
- Customer(s) can Submit Survey answers online from the web. (Note: We are using Odoo Standard Out of Box Survey Feature.)
- For more details please see below screenshots and watch the video.
- This is only compatible with the Odoo community edition.
Edition Compatibility:
Only Community
Customer on Canned / Survey Form (Odoo Standard)
Canned/Surveys of Customer History (Odoo Standard)
Canned/Surveys of Customer History on Support Ticket Form
Send Canned/Survey to the Customer (Odoo Standard)
Email to Customer
Customer can Submit Survey answers from the online from web (Odoo Standard)
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
This is an unofficial translation of the GNU Lesser General Public License into Vietnamese. It was not published by the Free Software Foundation,
and does not legally state the distribution terms for software that uses the GNU LGPL - only the original English text of the GNU LGPL does
that. However, we hope that this translation will help language speakers understand the GNU LGPL better.
GNU LESSER GENERAL PUBLIC LICENSE
Version 3, 29 June
2007
Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/>
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
This version of the GNU Lesser General Public License incorporates the terms and conditions of version 3 of the GNU General Public License,
supplemented by the additional permissions listed below.
0. Additional Definitions.
As used herein,"this License" refers to version 3 of the GNU Lesser General Public License, and the "GNU GPL" refers to version 3 of
the GNU "General" Public License.
"The Library" refers to a covered work governed by this License, other than an Application or a Combined Work as defined below.
An "Application" is any work that makes use of an interface provided by the Library, but which is not otherwise based on the Library.
Defining a subclass of a class defined by the Library is deemed a mode of using an interface provided by the Library.
A "Combined Work" is a work produced by combining or linking an Application with the Library. The particular version of the Library
with which the Combined Work was made is also called the "Linked Version".
The "Minimal Corresponding Source" for a Combined Work means the Corresponding Source for the Combined Work, excluding any source code
for portions of the Combined Work that, considered in isolation, are based on the Application, and not on the Linked Version.
The "Corresponding Application Code" for a Combined Work means the object code and/or source code for the Application, including any data
and utility programs needed for reproducing the Combined Work from the Application, but excluding the System Libraries of the Combined Work.
1. Exception to Section 3 of the GNU GPL.
You may convey a covered work under sections 3 and 4 of this License without being bound by section 3 of the GNU GPL.
2. Conveying Modified Versions.
If you modify a copy of the Library, and, in your modifications, a facility refers to a function or data to be supplied by an Application that
uses the facility (other than as an argument passed when the facility is invoked), then you may convey a copy of the modified version:
a) under this License, provided that you make a good faith effort to ensure that, in the event an Application does not supply the function or data, the facility still
operates, and performs whatever part of its purpose remains meaningful, or
b) under the GNU GPL, with none of the additional permissions of this License applicable to that copy.
3. Object Code Incorporating Material from Library Header Files.
The object code form of an Application may incorporate material from a header file that is part of the Library. You may convey such
object code under terms of your choice, provided that, if the incorporated material is not limited to numerical parameters, data structure
layouts and accessors, or small macros, inline functions and templates (ten or fewer lines in length), you do both of the following:
a) Give prominent notice with each copy of the object code that the Library is used in it and that the Library and its use are covered by this License.
b) Accompany the object code with a copy of the GNU GPL and this license document.
4. Combined Works.
You may convey a Combined Work under terms of your choice that, taken together, effectively do not restrict modification of the portions of the
Library contained in the Combined Work and reverse engineering for debugging such modifications, if you also do each of the following:
a) Give prominent notice with each copy of the Combined Work that the Library is used in it and that the Library and its use are covered by this License.
b) Accompany the Combined Work with a copy of the GNU GPL and this license document.
c) For a Combined Work that displays copyright notices during execution, include the copyright notice for the Library among these notices,
as well as a reference directing the user to the copies of the GNU GPL and this license document.
d) Do one of the following:
0) Convey the Minimal Corresponding Source under the terms of this License, and the Corresponding Application Code in a form suitable for, and
under terms that permit, the user to recombine or relink the Application with a modified version of the Linked Version to produce a modified
Combined Work, in the manner specified by section 6 of the GNU GPL for conveying Corresponding Source.
1) Use a suitable shared library mechanism for linking with the Library. A suitable mechanism is one that (a) uses at run time a copy of the
Library already present on the user's computer system, and (b) will operate properly with a modified version of the Library
that is interface-compatible with the Linked Version.
e) Provide Installation Information, but only if you would otherwise be required to provide such information under section 6 of the
GNU GPL, and only to the extent that such information is necessary to install and execute a modified version of the Combined Work produced by
recombining or relinking the Application with a modified version of the Linked Version. (If you use option 4d0, the Installation Information
must accompany the Minimal Corresponding Source and Corresponding Application Code. If you use option 4d1, you must provide the Installation
Information in the manner specified by section 6 of the GNU GPL for conveying Corresponding Source.)
5. Combined Libraries.
You may place library facilities that are a work based on the Library side by side in a single library together with other library facilities that
are not Applications and are not covered by this License, and convey such a combined library under terms of your choice, if you do both of
the following:
a)Accompany the combined library with a copy of the same work based on the Library, uncombined with any other library facilities,
conveyed under the terms of this License.
b) Give prominent notice with the combined library that part of it is a work based on the Library, and explaining where to find the accompanying
uncombined form of the same work.
6. Revised Versions of the GNU Lesser General Public License.
The Free Software Foundation may publish revised and/or new versions of the GNU Lesser General Public License from time to time. Such new
versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Each version is given a distinguishing version number. If the Library as you received it specifies that a certain numbered
version of the GNU Lesser General Public License "or any later version" applies to it, you have the option of following the terms and
conditions either of that published version or of any later version published by the Free Software Foundation. If the Library as you
received it does not specify a version number of the GNU Lesser General Public License, you may choose any version of the GNU Lesser
General Public License ever published by the Free Software Foundation.
If the Library as you received it specifies that a proxy can decide whether future versions of the GNU Lesser General Public License shall
apply, that proxy's public statement of acceptance of any version is permanent authorization for you to choose that version for the Library.