Reassign/Escalate Helpdesk Support Ticket Team and Responsible
| Technical name | helpdesk_support_ticket_reassign |
| License | LGPL-3 |
| Website | http://www.probuse.com |
| Extensions | Bundle of Website Helpdesk Support Ticket |
Helpdesk Support Ticket Reassign/Escalate Team and Responsible
This App only Support Odoo Community Edition
This app allows you to re-assign/Escalate support tickets to a responsible user and team and notify them by emails.
Main Features:
- Allow you to re-assign tickets to the user and notify them by email.
- Allow you to re-assign tickets to the team and notify Team Leader by email.
- For more details please watch the video and check below screenshots.
Edition Compatibility:
Only Community
Helpdesk Support Ticket Re-assign Wizard
Click a Reassign Ticket button to open a wizard.
Helpdesk Support Ticket Reassign PopUp
It will set a new user or team to a ticket and notify the user for his new ticket based on the selected option on popup.
Email Notifications
User is notified by email when he/she is assigned on a ticket.
Email Notifications
Team Leader is notified by email when his team is assigned on ticket.
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
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GNU LESSER GENERAL PUBLIC LICENSE
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