APPS
Knowledge Base for HelpDesk Support Ticket 17.0

Knowledge Base for HelpDesk Support Ticket

$ 39.60 $ 39.60

v 17.0 0

Technical name	helpdesk_ticket_knowledge_base
License	LGPL-3
Website	http://www.probuse.com
Extensions	Bundle of Website Helpdesk Support Ticket

Description
License

Knowledge Base for Helpdesk Support Ticket (Q&A)

Helpdesk Ticket System with Knowledge Base with Questions and Answers

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

This app allows the support team to see and create/manage knowledge base of questions and answers for helpdesk support tickets.

Main Features:

Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with the URL of the website for that Knowledge Base (Q&A).
Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
Before submitting a support ticket allow your customer to view your Knowledge Base (Q&A).
Allow your customer to also view Knowledge Base (Q&A) in my account portal.
For more details about the helpdesk ticket app you can see the dependent app.
For more details watch the video in live preview and check below screenshots.

Menus Available:

Helpdesk

Knowledge Base

Knowledge Bases

Knowledge Base Categories

Knowledge Base Tags

Edition Compatibility:

Only Community

Knowledge Base (Q&A) - Category

Create Category for Knowledge Base (Q&A)

Configure Knowledge Base Category here. It will use to apply filter to your knowledge base quatation and answer.

Knowledge Base (Q&A) - Tags

Create Tags for Knowledge Base (Q&A)

Configure Tags to apply stronger search for related questions.

Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A) on Helpdesk Support Ticket Form

Support Team can quickly create/post into Knowledge Base (Q&A) and they can also search for already created Knowledge Base (Q&A) to give quick answers with URLs to customers.
Search Q/A Button : Use this to search your knowledge base questions.
Post Q/A Button : Use this to post your new question for knowledge base question.

Support Team can Post/Create New Knowledge Base (Q&A)

Team can design Questions and Answers and Save it for future support tickets.
Post Your Question Button : Submit your new question here and this question will be save for future use.

Support Team can Edit Knowledge Base (Q&A) in Backend

We can edit question and answer backend also.
URL : We can share url to other ticket users if they have the same query.
Category : Apply Category.
Tags : Add Tags.

Search into Knowledge Base (Q&A) directly from Helpdesk Ticket

Search your Questions and share your url to the customer.

Allow your Customer to Search in Knowledge Base before Submitting Ticket

This will allow your customer to quickly search in knowledge base and find answer. It is allow them to search by content and tags and allow customer to group based on category of knowledge based.

Knowledge Base (Q&A) Page for Customer

Customer can group by category and search Knowledge Base (Q&A) with tags, content and query.

Knowledge Base (Q&A) Page Form for Customer

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: [email protected]
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

Odoo Implementation

Odoo Support

Odoo Customization

Odoo Migration

Odoo Training

This is an unofficial translation of the GNU Lesser General Public License into Vietnamese. It was not published by the Free Software Foundation, and does not legally state the distribution terms for software that uses the GNU LGPL - only the original English text of the GNU LGPL does that. However, we hope that this translation will help language speakers understand the GNU LGPL better.
GNU LESSER GENERAL PUBLIC LICENSE Version 3, 29 June 2007
Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/> Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
This version of the GNU Lesser General Public License incorporates the terms and conditions of version 3 of the GNU General Public License, supplemented by the additional permissions listed below.
0. Additional Definitions.
As used herein,"this License" refers to version 3 of the GNU Lesser General Public License, and the "GNU GPL" refers to version 3 of the GNU "General" Public License.
"The Library" refers to a covered work governed by this License, other than an Application or a Combined Work as defined below.
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The "Corresponding Application Code" for a Combined Work means the object code and/or source code for the Application, including any data and utility programs needed for reproducing the Combined Work from the Application, but excluding the System Libraries of the Combined Work.
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If you modify a copy of the Library, and, in your modifications, a facility refers to a function or data to be supplied by an Application that uses the facility (other than as an argument passed when the facility is invoked), then you may convey a copy of the modified version:
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The object code form of an Application may incorporate material from a header file that is part of the Library. You may convey such object code under terms of your choice, provided that, if the incorporated material is not limited to numerical parameters, data structure layouts and accessors, or small macros, inline functions and templates (ten or fewer lines in length), you do both of the following:
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1) Use a suitable shared library mechanism for linking with the Library. A suitable mechanism is one that (a) uses at run time a copy of the Library already present on the user's computer system, and (b) will operate properly with a modified version of the Library that is interface-compatible with the Linked Version.
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