Repair Management
| Technical name | jt_service_management |
| License | LGPL-3 |
| Website | https://www.jupical.com |
Screenshots
Service Management
5. PO Creation for Missing Material
How missing parts can be ordered directly from service ticket.
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6. Notification for Service Center
How notification or reminder sent to service department employee based on different roles and responsibilities.
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7. Email notification when item received/collected by customer
How the email notification sent to customer when item collected by customer.
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8. Email notification on ticket registration
How we can sent email notification on ticket registration inside system.
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9. Email Notification for available spare parts.
How notification for spare parts availability sent.
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Overview
Such modules collectively contribute to the efficiency and effectiveness of service management processes, ensuring that incidents are addressed promptly, resources are available when needed and stakeholders are kept informed throughout the service lifecycle.
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Features
Configuration management maintains a record of the organization and helps in understanding the configuration items and their impact on services.
The ticket process module involves the creation, tracking, and resolution of service-related issues or requests. It streamlines the workflow for managing incidents, service requests and other service-related tasks through a centralized ticketing system.
This module helps users and service providers to check the availability of services or resources. It could include features such as real-time availability status, scheduling tools, and resource allocation to ensure that services can be delivered when needed.
The material request module handles the process of requesting and managing materials or resources needed for service delivery. It may involve creating requests, approvals and tracking the status of material procurement for various service activities.
This module is specifically focused on the creation of purchase orders (POs) for spare parts. It streamlines the procurement process by automating the generation of purchase orders when spare parts are needed.
This module provides a reminder system for service centers to ensure timely actions on pending tasks, appointments or service-related activities. It helps in managing schedules and ensuring that service commitments are met.
This module sends email notifications to relevant parties when a service ticket has been collected or resolved. It keeps stakeholders informed about the status of their requests and helps maintain transparency in the service delivery process.
This module triggers email notifications to relevant individuals when a new service ticket is created. It ensures that stakeholders are promptly informed about the initiation of a service request or incident, facilitating timely response and resolution.
This module generates notifications when spare parts become available in the inventory. It helps service providers and technicians stay informed about the availability of necessary components, ensuring that they can fulfill service requests without delays.
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GNU LESSER GENERAL PUBLIC LICENSE
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2007
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