Odoo Whatsapp Chatbot Integration | Odoo Meta WhatsApp Graph API | Odoo V17 Community Edition
| Technical name | odoo_whatsapp_chatbot |
| License | OPL-1 |
| Website | https://www.techultrasolutions.com/ |
Why Odoo WhatsApp Chatbot?
Communicating with customers through WhatsApp shows positive impact on your business.
The WhatsApp Business Platform Cloud API is based on Meta/Facebook's Graph API Which allows medium and large businesses to communicate with their customers at scale within Odoo itself.
Overview
Configrations
Support
Release Note
FAQs Introduction
With the help of Odoo WhatsApp Integration, companies are able to achieve various business goals such as Lead generation and qualification, Sending product information and promotions, Providing instant responses to customer inquiries, Ticket creation and management, Escalating complex issues to human agents, Order status and tracking updates, Inventory status updates, Handling compliance inquiries and much more.
WhatsApp Odoo integration also offers 24/7 support, lowers the operating costs, provide personalized experience, boost customer engagement rates and sales, generation of leads and serve more customers at scale.
1st and the best ever Odoo Whatsapp chatbot Integration in the history of Odoo ERA! Experience the best WhatsApp Chatbot Odoo ERP integration with TechUltra Solution's ODoo WhatsApp connector application.
Odoo WhatsApp Chatbot Integration by TechUltra Solutions: First and best ever WhatsApp Odoo Chatbot Integration in the history of Odoo ERA! Create your Odoo WhatsApp Chatbot Integration within 10 mintues.
WhatsApp is the Ultimate messaging app on which the users return 22 times a day and spend minimum 60 minutes a day. With the help of Odoo WhatsApp Chatbot Integration users would be able to provide support 24/7, lower the operating costs, provide personalized experience, boost customer engagement rates and sales, generation of leads and serve more customers at scale.
Odoo Whatsapp Chatbot
Install Odoo Whatsapp Chatbot
1. Create Whatsapp Chatbot
2. Create Whatsapp Chatbot
3. Add Steps
4. Add Parent Message
5. Add Action
6. Create Action
7. Add Operator
8. Select Operator
9. Activate Chatbot
10. Chatbot Chat History
11. Channel History
12. Chat History
13. Chatbot Steps Configured
14. Whatsapp Chatbot Chat
15. Whatsapp Chatbot Chat in Chatter
16. Whatsapp Chatbot Chat in Discuss
17. Create Lead throught Chatbot
18. Lead Created
19. Add Agent
Support Charges
After that below Additional charges will be applicable
. Odoo X Meta Account Setup
- You can not resell our modules and If you are purchasing for your client it only be used in any one database.
- Any issue related to integration will have free support of 90 days.
- Any issue except integration will be chargeable.
- Odoo X WhatsApp account setup will be charged $100.
- Extra templates will be charged $20 for each template.
- Support will be available From Monday to Friday between 10:00 AM to 7:00 PM Indian Standard Time – (IST) Time Zone.
- Raised Support related queiries at [email protected] OR WhatsApp Us on https://wa.me/message/VENRAJRHMSWEB1
| Version | Details |
|---|---|
| Initial Release - 1.0 |
First Release
|
The WhatsApp Cloud API, hosted by Meta, allows medium and large businesses to send and receive whatsapp messages to communicate with their customers at scale.
For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api
The main difference between these two is: The WhatsApp Cloud API is hosted and managed by Meta itself, while The WhatsApp Business/On-Premise API is hosted and maintained by third party BSPs.
For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api/overview/ #on-premises-api-vs--cloud-api-comparison
The WhatsApp Cloud API is free, all businesses can now access WhatsApp Cloud API for free but messages are charged as per conversation-based pricing model.
For More Details: https://developers.facebook.com/docs/whatsapp/pricing
The WhatsApp Cloud API charged per 24-hour conversation, not per individual message. Pay Per Conversation, Not Per Message: Each conversation is a 24-hour window where you can send unlimited messages.
For More Details: https://developers.facebook.com/docs/whatsapp/pricing/ #rates
The WhatsApp API is based on a 24-hour customer service window.
There are two categories, each with different pricing:
1. Service (User-initiated) Conversation: When customers send the first message and initiate the conversation. For this type of conversation, businesses can send free-form messages instead of just template messages. You will be charged a Service (user-initiated) rate if you reply to them within 24 hours.
2. Business-initiated conversation: A business-initiated conversation starts when businesses reach out to customers by sending a message. Only pre-approved message templates can be used for this type of conversation.
Business-initiated conversations are categorised with one of the following categories:
1. Marketing, 2. Utility, 3. Authentication and 4. Service.
You will be charged a Business-initiated rate as per the template category you have used, Fees per conversation vary by country.
Each conversation lasts for 24 hours, after which it will be counted as a new conversation.
If you send broadcasts to initiate a conversation with your contact:
You will be charged a Business-initiated rate as per the template category you have used.
Each conversation lasts for 24 hours, after which it will be counted as a new conversation
For More Details: https://developers.facebook.com/docs/whatsapp/pricing/#conversations
WhatsApp message templates are specific message formats that you can use multiple times to connect with your customer once they've opted-in to receive a message from you. Templates use variables or placeholders that are replaced with dynamic content according to your data. outside of the 24-hour window, you can only send messages via Pre-approved Message Templates
Before sending a template message, you need to create a template. If your template is not approved, you can not use one of your message templates.
For More Details: https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/
1 Text Message Templates, 2. Multimedia Message Templates, 3. Interactive Message Templates
For More Details: https://www.facebook.com/business/help/722393685250070
Temporary Access token expires in 24 hours but permanent access token will never expire. This permanent access token will never expire unless you manually revoke it.
For More Details: https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/
No, you cannot use the same phone number for personal and business WhatsApp. If you register for a business account using the same phone number, your personal account will be converted into WhatsApp Business account.
Yes, you can add your landline number to your WhatsApp Cloud API.
For More Details: https://developers.facebook.com/docs/whatsapp/phone-numbers/
https://developers.facebook.com/docs/whatsapp/cloud-api/get-started/add-a-phone-number/
For More Details:
https://developers.facebook.com/blog/post/2022/12/05/auth-tokens/
This means businesses have 24 hours to reply to messages to customers. After those 24 hours, businesses can only send a message with a WhatsApp Business template message. Template messages can be sent to either start a new conversation or reply to a customer after the 24-hour window.
For More Details:
https://developers.facebook.com/docs/whatsapp/conversation-types
For each registered business phone number, Cloud API supports up to 80 messages per second (mps) by default, and up to 1,000 mps by request. Throughput is inclusive of inbound and outbound messages and all message types.
For More Details:
https://developers.facebook.com/docs/whatsapp/cloud-api/overview/
Messaging limits determine the maximum number of business-initiated conversations you can initiate using each of your phone numbers in a rolling 24-hour period.
For More Details:
https://developers.facebook.com/docs/whatsapp/messaging-limits/
Your quality rating is based on how messages have been received by recipients over the past seven days and is weighted by recency which include user feedback signals like blocks, reports and the reasons users provide when they block a business.
For More Details:
https://developers.facebook.com/docs/whatsapp/messaging-limits #quality-rating-and-messaging-limits
We first need to verify your Business means that you need to prove that you are the owner of the business and Facebook lets you verify your business through a form.
For More Details:
https://developers.facebook.com/docs/whatsapp/overview/business-accounts/
An official business account has a green checkmark badge in its profile and chat thread headers.
For More Details:
https://developers.facebook.com/docs/whatsapp/overview/business-accounts/
There are four types of interactive messages. This includes list messages, reply buttons, single-product and multi-product messages. Single and multi-product messages are great for sending a Catalogue to customers.
A Facebook Business Manager can have multiple WABAs and a WABA can have up to 20 phone numbers. You may register up to 20 phone numbers for a WhatsApp Business Account (WABA).
Unverified businesses can only connect up to 2 phone numbers to their WABA. However, If you are a verified business and have low message quality and engagement, your business may be limited to 2 phone numbers.
For More Details:
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.