APPS
Return Merchandise Authorization (RMA) 17.0

Return Merchandise Authorization (RMA)

$ 54.45 $ 54.45

v 17.0 0

Technical name	rma
License	LGPL-3
Website	https://store.webkul.com/Odoo-Return-Merchandise-Authorization.html

Description
License

Return Merchandise Authorization (RMA)

Easy Returns and exchange with Odoo RMA

Return Merchandise Authorization simplifies the return process in Odoo. The Odoo app facilitates your customers to return and exchange the products they have brought earlier from the store. Specify the return policies and add them to the form. Also, it generates a unique RMA code for each return.

Information

User Guide

https://webkul.com/blog/odoo-return-merchandise-authorization/

Purpose of RMA in Odoo

Because returns are unavoidable and can not be averted.

Odoo Return Merchandise Authorization (RMA) is the tool that streamlines the operation of processing returns and exchanges in your Odoo store. It assigns a unique RMA to every returned product for tracking, testing, and authorizing appropriate action to serve the customer better. When the returned product makes its way through different departments such as defect testing, quality check, issuing return refund or exchange, the unique RMA number helps to maintain the products' individuality.

Odoo RMA speeds up the process of managing returns and exchanges but organizes your whole reverse logistics department to eliminate delays, mismanagement, and errors. The module further prevents mishandling, misplacement, and error in processing the product for return or exchange. It helps streamline the entire process.

How does the Return Merchandise Authorization work?

The Odoo user and customer can generate the RMA (Return Merchandise Authorization) request for a product from the Odoo website or by the Odoo user from the backend. Also, it helps set the appropriate RMA stage (New, Submitted, etc.).

The Odoo app assigns an RMA number to each product, which helps track and update the status of the product. It aids users to pick up from where the last department left to take the product to the next inspection.

Create several RMA stages as per your requirements. Once the product is processed, the exchange, return, and refund will be issued, and the RMA will be closed.

RMA Section in Customer Website Portal

The Odoo app allows customers to create an RMA request for their purchased products through their website account. Customers can view the current status of their RMA request directly from their website account.

The Odoo app also facilitates Odoo users and customers to communicate queries, requirements, or updates. It further bridges the communication gap between the two parties.

Highlighted-features

Below is the detailed list of Feature for Return Merchandise Authorization (RMA)

Manage returns, exchanges, and repairs

Create an RMA request from the website

Set and update RMA request status in Odoo

Monitor the progress of RMA in Odoo

Smart button to view RMA history

Enable display of RMA states for customers

Handle RMA returns for partially shipped orders

Manage RMA with serial number

Website
Backend
Detailed Features

RMA requests along with their status in the Odoo backend

RMA request details along with Odoo chatter messages

Created RMA stages

Created RMA Reasons

RMA Configuration in the backend

Smart burton in customer profile to check all RMA request

RMA Tracking with lot/serial number

Creating RMA requests from the Website by filling out the form

Viewing the RMA Request status from the customer profile

RMA requests details and uploading Images for verification

Odoo Chatter for communicating with Odoo user

Detailed Features List

Below is the detailed list of feature for Return Merchandise Authorization (RMA)

Introduced RMA menu in Odoo

Added a separate space to manage returns and exchanges in Odoo.
The RMA menu is added to keep things organized in Odoo.

Works on Odoo Website and Backend

Customers can generate RMA requests from their website accounts.
Or they can connect Odoo users to create an RMA request from the backend.

Simple RMA Form

Easily understandable Odoo RMA form is designed for customer convenience.
The RMA stages are visible on the RMA form for the customers.
It assigns a unique RMA to each RMA request.

Specify Odoo Return Merchandise Authorization Stages

Designate the process of Odoo RMA process with stages.
Create representative stages for different product inspections for your RMA process.
Create individual stages for returns and exchanges, respectively.

Define RMA Reasons

Create various RMA reasons for customers to choose from.
The RMA form requires an RMA reason, which customers can choose from the listed ones.
Add appropriate reasons for a better understanding of customer's issues.

Facilitate Customer and Odoo user Contact

Customers and Odoo users can chat with each other through the Odoo chatter.
Chatter helps both parties exchange queries and updates to fast-track the process.
Also, the chatter facility curtails any delay due to communications.

RMA Options in Customer's Website Account

Customers' website account allows creating RMA requests.
They can create and view the status of their Odoo RMA requests.

Specify your Return and Exchange Policy

Odoo users can add return and exchange policies to the RMA form.
The policies are displayed to customers while creating the RMA request.
Similarly, they are displayed on the RMA form.

Managing RMA in Odoo

Added a smart button for customers to view their every RMA request.
You can now manage returns along with the serial number.

Partial Order Return in Odoo

The Odoo app allows managing the RMA return for partially shipped orders.

Support

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You will get 90 days free support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issue related to this module.

WRITE TO US AT

[email protected]

For any help and doubt or issue regarding this module. Drop a mail to our technical team..

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https://webkul.uvdesk.com/en/customer/create-ticket/

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